- What Do You Call A Casino Worker
- What Is A Person Who Works In A Casino Called
- What Do You Call A Casino Worker Interview
- What Is A Casino Worker Called
- What Do You Call A Casino Workers
- What Do You Call A Casino Worker License
Many casinos, especially the larger ones, employ a team of casino hosts whose sole job is to make players happy and assist them in getting the most out of their experience with the casino, within reason, and sometimes even beyond reason depending on the value of the player.
Casino hosts work for the marketing department of a casino, and marketing is what they do. The idea here is to develop relationships with higher value players so that they not only stay at your casino longer, they come back more often, and they hopefully play less or preferably not at all at competing casinos.
What Do You Call A Casino Worker
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- Pay: $10 – $12/hr. What they do: Casino cashiers conduct different transactions.
- The average Casino salary in the United States is $67,953 as of February 26, 2021. The range for our most popular Casino positions (listed below) typically falls between $23,014 and $112,893. Keep in mind that salary ranges can vary widely depending on many important factors, including position, education, certifications, additional skills, and the number of years you have spent in your.
- Etymology and usage. Casino is of Italian origin; the root casa means a house. The term casino may mean a small country villa, summerhouse, or social club. During the 19th century, casino came to include other public buildings where pleasurable activities took place; such edifices were usually built on the grounds of a larger Italian villa or palazzo, and were used to host civic town functions.
- Secretaries and receptionists work in casino resorts as do maintenance crews. So, if you have what hiring managers deem “transferable skills,” the ability to take what you learned at your previous jobs and apply those skills and experiences in a positive way for their purposes, the better your chances for employment. To work as a professional dealer you will need special training.
So as marketing agents, their role is to provide extra value, reasons to play with them, and these reasons go beyond the normal features of the casino or even the players club. Pretty much all casinos have a players club which reward players based upon their play, and casino hosts pick up where that leaves off and provide additional value, incentives, and special to very special treatment.
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As a rule, casino hosts server higher value players, not necessarily the huge ones, the whales, but certainly players that the casino finds to be very desirable. How desirable does vary by casino, and it is probably easier to get assigned a casino host at a smaller casino or one that doesn’t tend to attract a lot of high rollers than at one of the higher end casinos on the Las Vegas strip, where your more modest play will get rewarded but won’t be enough to get the personal treatment a dedicated casino host can offer.
The higher your value as a player, meaning the more you bet in total, the better treatment you will get, and while this is true for all players really, where you can earn yourself things like discounts off meals or tickets at the casino resort, or even free meals or tickets if your play warrants it, or even be able to stay there for free, we’re talking bigger than that really, when having your meals and room comped doesn’t do quite enough for you and you deserve more.
So we’re talking fairly high rollers here generally, those who would typically use $100 black chips and up, and have a pretty good stack of them, and preferably a nice line of credit to buy more.
How You Get Assigned A Casino Host
Higher rollers at casinos often don’t bring money actually, they are given credit lines and are expected to pay back losses within a set period, depending on the arrangement.
Not surprisingly, this is a more effective way to part big players with their money as this tends to have them risking more than they perhaps would if they just brought a bankroll to play with.
Based upon how much of a credit line you get approved for, if it’s a worthy sized one, you may get assigned a casino host right off the bat, especially if we’re talking a real large sum here. The bigger players, the whales, who are good for a million or more a trip, don’t have to ask, casino hosts will aggressively pursue you if you are in this category, and the competition for these players is pretty fierce as you might imagine.
Other than that, as a rule if you are playing at a casino and wondering whether or not you merit being assigned a host, typically they will find you, not the other way around, and casinos are well on top of your play if you are in the players club, and you can bet that big enough play for this will not go unnoticed.
However, one is free to ask to be assigned a host if they feel like they may warrant one, and at some places more modest players may get treated to this extra service.
What Casino Hosts Do
A casino host may be called upon to do a lot of things, with the lengths they are prepared to go for you, for the most part anyway, limited only by one’s imagination and one’s value to the casino.
They are there to assist you, that’s their only job actually, although keep in mind that they do report to the casino so they have to justify both their time and their spending the casino’s money to their bosses, so you have to be worthy of this special treatment.
To the extent that you are though, casino hosts can do anything from helping you book your dinner and show reservations, to just about anything. Some of the requests can be quite strange, like the player who had a fetish for urinating on walls, and so his host provided that opportunity to him as requested.
Sometimes casinos have special events where you have to be a VIP to even be invited, and the bigger VIPs get even better special treatment, such as things like ringside seats, or invitations to private parties.
If you’re worth it, you may be treated to one of those very expensive villas that you might see at a casino’s site, although it might be very difficult to impossible to book them, because they are often kept for these huge players to stay at for free as a token of the casino’s appreciation for their play.
Some of these accommodations run five figures a night, so you can get an idea of how big this stuff goes from that.
What Is A Person Who Works In A Casino Called
Given that casino hosts often actively recruit players, in addition to providing all they can at the casino, the hosts themselves may propose deals, such as an expensive trip to an exotic location, where the casino host himself or herself may accompany the player on and continue to take care of the player’s needs while they vacation together.
Of course any problem a player may have is sent to the casino host, who sometimes go a long way to resolving them. It doesn’t even matter if the request is reasonable or not, for instance one casino got in trouble with gaming authorities when it was discovered that they were permitting late bets from a player, the player felt that he deserved to make these late bets and he was important enough that even this sacred rule was broken for him.
There’s also a lot of babysitting that goes on with this job, especially given that some big players act in ways not considered appropriate, like throwing temper tantrums, and your job is to help keep them out of trouble and smooth things over as much as possible, because after all, these are valuable players.
Having a casino host though is definitely a very nice perk that will almost certainly make your stay at a casino better, and you get to decide what better means for the most part.
Casino workers fill a variety of roles in gaming operations. The roles all serve the same purpose: to serve the needs of the casino in increasing the number of gamblers at the establishment and the amount of money they gamble.
In this free career guide, you will learn how to have a successful career as a casino worker.
Casino Worker Summary
- Workers need a license issued by a regulatory agency, such as a State casino control board or commission.
- Competition for jobs is expected to be keen.
- Job prospects will be best for those with previous casino gaming experience, a degree or technical or vocational training in gaming or a hospitality-related field, and strong customer service skills.
Working as a Casino Worker
Legalized gambling in the United States today includes casino gaming, State lotteries, pari-mutuel wagering on contests such as horse or dog racing, and charitable gaming. There are a number of service occupations that are unique to the multibillion-dollar world of gaming, the playing of games of chance.
The majority of gaming services workers are employed in casinos. Duties and titles may vary within occupations from one establishment to another. Some positions are associated with oversight and direction—supervision, surveillance, and investigation—while others involve working with the games or patrons themselves by tending slot machines, dealing cards or running games, handling money, writing and running tickets, and other activities. In most gaming jobs, workers interact directly with patrons, and part of their responsibility is to make those interactions enjoyable.
Like nearly every business establishment, casinos have workers who direct and oversee day-to-day operations. Gaming supervisors and gaming managers oversee the gaming operations and personnel in an assigned area. They circulate among the tables and observe the operations to ensure that all of the stations and games are covered for each shift and that workers and gamblers adhere to the rules of the games. Gaming supervisors and gaming managers often interpret or explain the operating rules of the house to patrons who may have difficulty understanding the rules. Periodically, they address complaints about service.
Gaming managers also have additional responsibilities beyond those of supervisors. For example, gaming managers prepare work schedules and station assignments for their subordinates. They are responsible for interviewing, hiring, training, and evaluating new workers.
Slot key persons coordinate and supervise the slot machine department and its workers. Their duties include verifying and paying off jackpots to patrons, resetting slot machines after completing the payoff, and refilling machines with tickets or money. Slot key persons must be familiar with a variety of slot machines and be able to make minor repairs and adjustments to the machines as needed. If major repairs are required, slot key persons determine whether the slot machine should be removed from the floor. They also enforce safety rules and report hazards within their assigned areas.
Gaming and sports book writers and runners assist in the operations of games such as bingo and keno, in addition to taking bets on sporting events. They scan tickets presented by patrons and calculate and distribute winnings. Some writers and runners operate the equipment that randomly selects the numbers. Others may announce numbers selected, pick up tickets from patrons, collect bets, or receive, verify, and record patrons’ cash wagers.
Gaming dealers operate table games such as craps, blackjack, and roulette. Standing or sitting behind the table, dealers provide dice, dispense cards to players, or run the equipment. Dealers also monitor the patrons for infractions of casino rules. Gaming dealers must be skilled in customer service and in executing their game. Dealers determine winners, calculate and pay winning bets, and collect losing bets. Most gaming dealers are competent in at least two games, one usually being blackjack or craps.
Work environment. Most casinos are open 24 hours a day, 7 days a week. Employees can be expected to work nights, weekends, and holidays. Casino work can be physically demanding. Most occupations require that workers stand for long periods; some require the lifting of heavy items. The atmosphere in casinos exposes workers to certain hazards, such as cigarette, cigar, and pipe smoke. Noise from slot machines, gaming tables, and talking workers and patrons may be distracting to some, although workers wear protective headgear in areas where loud machinery is used to count money.
Training, Other Qualifications, and Advancement
What Do You Call A Casino Worker Interview
Each casino establishes its own education, training, and experience requirements, but all gaming service workers must obtain a license from a regulatory agency, such as a State casino control board or commission.
Education and training. There usually are no minimum educational requirements for entry-level gaming jobs, although most employers prefer workers with at least a high school diploma or GED.
Each casino establishes its own requirements for education, training, and experience. Some of the major casinos and slot machine manufacturers run their own training schools, and almost all provide some form of in-house training in addition to requiring certification. The type and quantity of classes needed may vary. Many institutions of higher learning offer training or classes toward certificates in gaming, as well as offering associate’s, bachelor’s, or master’s degrees in a variety of hospitality-related fields, such as hospitality management, hospitality administration, or hotel management. Some schools offer training in games, gaming supervision, slot attendant and slot repair technician work, slot department management, and surveillance and security.
Slot key persons do not need to meet formal educational requirements to enter the occupation, but completion of slot attendant or slot technician training is helpful. As with most other gaming workers, slot key persons receive on-the-job training during the first several weeks of employment.
Gaming and sports book writers and runners usually have at least a high school diploma or GED. Most of these workers receive on-the-job training.
Most gaming dealers acquire their skills by attending a dealer school or a vocational and technical school. Such schools teach the rules and procedures of the games, as well as State and local laws and regulations. Although beneficial, graduation from one of these schools does not guarantee a job at a casino, because most casinos also require prospective dealers to audition for open positions. During the audition, personal qualities are assessed along with knowledge of the games.
For most gaming supervisor and gaming manager positions, an associate’s or bachelor’s degree is beneficial, but not required. Most employees in these occupations have experience in other gaming occupations, typically as dealers, and have a broad knowledge of casino rules, regulations, procedures, and games.
Licensure. Gaming services workers are required to be licensed by a regulatory agency, such as a State casino control board or commission. Applicants for a license must provide photo identification and pay a fee. Some States may require gaming service workers to be residents of that State. Age requirements vary by State. The licensing application process also includes a background investigation and drug test.
Other qualifications. In addition to possessing a license, gaming services workers need superior customer service skills. Casino gaming workers provide entertainment and hospitality to patrons, and the quality of their service contributes to an establishment’s success or failure. Therefore, gaming workers need good communication skills, an outgoing personality, and the ability to maintain their composure even when dealing with angry or demanding patrons. Personal integrity also is important because workers handle large amounts of money.
Gaming services workers who manage money should have some experience handling cash or using calculators or computers. For such positions, most casinos administer a math test to assess an applicant’s level of competency.
Gaming supervisors and gaming managers must have strong leadership, organizational, and communication skills. Excellent customer service and employee relations skills also are necessary.
Advancement. Advancement opportunities in casino gaming depend less on workers’ previous casino duties and titles than on their ability and eagerness to learn new jobs. For example, an entry-level gaming worker eventually might advance to become a dealer or card room manager or to assume some other supervisory position.
Employment as a Casino Worker
Gaming services occupations provided 178,700 jobs in 2008. Employment among occupational specialties was distributed as follows:
| Gaming dealers | 91,100 |
| Gaming supervisors | 40,900 |
| Slot key persons | 24,400 |
| Gaming and sports book writers and runners | 16,200 |
| Gaming managers | 6,200 |
Gaming services workers are found mainly in the traveler accommodation and gambling industries. Most are employed in commercial casinos, including riverboat casinos, casino hotels, and pari-mutuel racetracks with casinos—known as “racinos,” which are legal in 20 states. In addition, there are 29 States with Indian casinos. The largest number of gaming services workers work in casinos in Nevada. Legal lotteries are held in 43 States and the District of Columbia, and pari-mutuel wagering is legal in 40 States. Forty-seven States and the District of Columbia also allow charitable gaming.
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Job Outlook
Employment of gaming service workers is expected to grow faster than the average for all occupations. Opportunities will be best for those with previous casino gaming experience, a degree or technical or vocational training in gaming or a hospitality-related field, and strong customer service skills.
Employment change. Employment in gaming services occupations is projected to grow by 14 percent between 2008 and 2018, which is faster than the average for all occupations. The increasing popularity and prevalence of Indian casinos and racinos will provide new job openings. States that have recently legalized gaming in the form of electronic gaming devices or table games will provide growth as more gaming facilities are opened. With many States benefiting from casino gambling in the form of tax revenue or agreements with Indian tribes, additional States are reconsidering their opposition to legalized gambling and will likely approve the construction of more casinos and other gaming establishments during the next decade. Additional job growth will occur as popular tourist destinations, such as Las Vegas, continue to expand their gaming operations.
The increase in gaming reflects growth in the population and in its disposable income, both of which are expected to continue. Higher expectations for customer service among gaming patrons also should result in more jobs for gaming services workers. Because of increasing demand in gaming establishments for additional table games, particularly poker, the largest growth is expected among gaming dealers. However, new automated electronic table games, which eliminate the need for dealers, will moderate growth.
Advancements in slot machine technology, such as coinless slot machines—known as “ticket-in, ticket-out machines”—will cause employment of slot key persons to grow by 3 percent from 2008 to 2018, which is slower than the average for all occupations. Ticket-in, ticket-out technology reduces the need for slot key persons to pay out jackpots, fill hoppers, and reset machines. Additionally, slot machines linked to a network allow adjustments to be made from a central computer server rather than from the floor by a slot key person.
Job prospects. In addition to job openings arising from employment growth, opportunities will result from the need to replace workers transferring to other occupations or leaving the labor force.
Keen competition for gaming services jobs is expected, because there generally are more applicants than jobs. Job prospects in gaming services occupations will be best for those with previous casino gaming experience, a degree or technical or vocational training in gaming or a hospitality-related field, and strong interpersonal and customer service skills.
What Is A Casino Worker Called
Projections Data
| Occupational Title | SOC Code | Employment, 2008 | Projected Employment, 2018 | Change, 2008-18 | |||
|---|---|---|---|---|---|---|---|
| Number | Percent | ||||||
| Gaming services occupations | — | 178,700 | 204,400 | 25,700 | 14 | ||
| Gaming managers | 11-9071 | 6,200 | 6,900 | 700 | 12 | ||
| First-line supervisors/managers of gaming workers | 39-1010 | 65,300 | 70,800 | 5,500 | 8 | ||
| Gaming supervisors | 39-1011 | 40,900 | 45,700 | 4,800 | 12 | ||
| Slot key persons | 39-1012 | 24,400 | 25,100 | 700 | 3 | ||
| Gaming dealers | 39-3011 | 91,100 | 108,400 | 17,300 | 19 | ||
| Gaming and sports book writers and runners | 39-3012 | 16,200 | 18,300 | 2,100 | 13 | ||
| NOTE: Data in this table are rounded. | |||||||
Earnings for Casino Workers
What Do You Call A Casino Workers
Wages for gaming services workers vary according to occupation, level of experience, training, location, and the size of the gaming establishment. The following were median annual wages for various gaming services occupations in May 2008:
What Do You Call A Casino Worker License
| Gaming managers | $68,290 |
| Gaming supervisors | 45,500 |
| Slot key persons | 25,460 |
| Gaming and sports book writers and runners | 19,690 |
| Gaming dealers | 16,310 |
Gaming dealers generally receive a large portion of their earnings from tips in the form of tokens received from players. Earnings from tips vary with the table games the dealer operates, the personal traits of the dealer, and the pooling policies of the casino.
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